CUSTOMER SUPPORT

At PeakForm Labs, your health and satisfaction are our top priorities. Whether you have questions about our 8-in-1 Enhanced Magnesium Complex or need assistance with an order, our dedicated team is here to help.

1. Contact Methods

Email Support: For order inquiries, shipping updates, or technical issues, please email us at [Insert Email Address]. We aim to respond to all inquiries within 24 hours (Monday–Friday).
Live Chat: Available on our website during business hours for immediate assistance regarding product features or checkout help.
Contact Form: You can also reach us through the "Contact Us" form located at the bottom of our homepage.

2. Order & Product Assistance

Dosage & Usage: If you have questions on how to best integrate our 1000mg magnesium formula into your routine, our support team can provide general guidance based on our product specifications.
Order Changes: To change or cancel an order, please contact us within 12 hours of placement. Once an order has been processed by our logistics team, we may not be able to make changes.
Tracking Help: If your tracking number has not updated for more than 5 business days, please reach out so we can investigate with our logistics partners.

3. Satisfaction & Returns

60-Day Guarantee: We stand behind the quality of our supplements. If you are not satisfied with your purchase, please contact us within 60 days to discuss our return and refund process.
Damaged Items: In the rare event that your bottle arrives damaged, please send a photo to our support email, and we will ship a replacement at no extra cost.

4. Business Information

Brand: PeakForm Labs.
Parent Company: Hong Kong Shennongshi Group Limited.
Office Hours: 9:00 AM – 6:00 PM (CST/UTC+8).

💡 Pro-Tips for PeakForm Labs Support:

US Time Zone Coverage: Since you are targeting the US market, consider setting up an Auto-Responder for your email. When a customer emails you during your night (US day), they should receive a message like: "Thanks for reaching out! We’ve received your message and our team will get back to you within 12-24 hours."
BeLikeShop Integration: Ensure your "Contact Us" page is easily accessible from the footer of your BeLikeShop site. This is a key requirement for passing Airwallex and Facebook account reviews.